Products made by Singular.Lighting are designed to last and are guaranteed for a min 24 months according to European law. This guarantee will not apply if the installation, maintenance, or use of our product has not followed our recommendations.
Since wood is a natural material, a gradual change in tone may occur over time. Furthermore, if the lamps have been purchased at different times, there will be differences in colour and tone, particularly in light coloured veneers. Singular.Lighting will not be held responsible for this. Moisture and extreme temperature changes will be prejudicial to the materials that make up your lamp. Please read all our instructions and recommendations on the use and care needed for your lamps.
Damages caused by insects, vermin, accidents, alterations, tampering, misuse, reasonable wear and tear or negligence are not covered by the guarantee. Singular.Lighting assumes no responsibility for labour costs in connection with the installation, removal or replacement of warranty products for any consequential or incidental damages. In the event customer submits a warranty claim of any kind to any products delivered,
Singular.Lighting shall replace such defective item with a substantially similar product (subject to availability). Provided that such warranty claim is made in writing with digital photo support by the customer to Singular.Lighting within two years from the date of the applicable invoice and it does not involve a defect that could have been discovered at the time of inspection and acceptance by the customer.
Singular.Lighting reserves the right to modify the size and/or finish of its models for product improvement purposes. Printed material is easily outdated. Please refer to our online technical details found on our web page, to make sure that you have the most up to date information on our products.
Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty the original purchase receipt or invoice must be presented.