Frequently Asked Questions

ORDERS

How do I place an order?

As in any other online shop, placing an order is easy and intuitive.

  1. Browse and/or search our catalogue for items.
  2. Select the desired attributes for the item (e.g. size, colour, length) and the amount by checking the relevant boxes.
  3. Click ”Add to Cart”. You will now be directly transferred to the Shopping Cart and will be able to browse the items in the basket.
  4. Check the details of your order. If you want to remove a product from the cart, click the “Remove” text below the product description.
  5. If you want to return to shopping click the ”Continue shopping” button. The selected product(s) remain in your basket.
  6. If you want to check out, click the ”Checkout” button. You will now be directed to the Checkout page, where you will be able to edit the shipping details, delivery method, payment method. Review and place the order.
  7. You will be directed to the Order Confirmation page, which shows the details of your order. Check the information. You can still change any details by clicking the ”Edit” button adjacent to the product. If all details are correct, Confirm you have read and understood in our general terms and conditions by checking the box and click the ”Checkout” button.
  8. After a successful transaction of the payment, you will receive an automatically generated confirmation by email.
  9. Within 24h (Monday – Friday) we will send you an order confirmation by email with a more precise date for shipping from our factory.

How do I apply a discount/gift coupon?

If you have a coupon you can use it on the checkout page. Just before selecting the form of payment, look for the box indicating the coupon and introduce your code.

What are the payment options?

Currently, we accept the following payment options:
  • Paypal / Credit / Debit Card:  We accept Visa & Mastercard.
  • Offline Payment:  Make your payment directly into our bank account.

How do i know if my order went through?

After successful transaction of the payment you will receive an automatically generated confirmation by email that your order has been successfully completed and submitted.

Within 24h (Monday – Friday) we will send you an order confirmation by email with a more precise information on shipping.

If you have a question about your order please contact us, we’ll be happy to help answer your questions.

What do I do if there is an error or I need to change my order?

If you notice any error in your order, write to us immediately so that we can try to solve the matter as soon as possible.

Can I cancel an order?

You can cancel an order as long as we haven’t started building your lamp. You may contact us here.

Are there any special conditions for professionals or big orders?

Every interior design professional  (architects, interior designers, and advisors)  can contact directly with our commercial department. We will study each case according to your needs to offer you the best possible terms.

SHIPPING

Delivery times

We ship to any corner of the world. Delivery dates will be confirmed by e-mail after the order has been placed. Within Europe we offer FREE shipping. Outside Europe the shipping cost is based on weight and will be calculated and added at checkout. Delivery times are usually 3-4 working days for stock products and 15 working days for customised products.

How do I know when my order has been shipped?

We will keep you informed at all times. When you make the order you will receive an email with a summary. When the order leaves our warehouse you will be sent another email with the tracking number and the shipping company so that you can check the status of the order.

What do I do if my order is delayed?

Our delivery partners are professionals in the delivery of items and compliance with given delivery times. Nevertheless, if you have the experience that your delivery is exceptionally late or lost, contact the respective shipping partner and also let us know so we can track it from our side.

What do I do if the merchandise is damaged on arrival?

Despite great care and preparation, such situations can never be completely ruled out. We regret if you have such an experience and we are committed to solving this request immediately. Please follow the steps in our Return Policy.

PRODUCTS

Where are the lamps produced?

All our products are crafted in Barcelona and Madrid. Woodwork is handcrafted in Aranjuez.

The aluminum profiles are made in Barcelona. The electronic components and are mostly made in Germany except for the flexible LED strips which are sourced from China.

Can I install the lights myself?

The table and floor lamps can be easily plugged into the socket.

Pendant lights, wall lights, and ceiling lights should be installed by a professional electrician to avoid accidents or damaging the lamps.

What is color temperature? (Measured in Kelvin)

Color temperature is a way to describe the light appearance provided by a light source. It is measured in degrees of Kelvin (K)
The lower the Kelvin value the warmer (1800K -3000K)  the higher the Kelvin value the colder (4000K – 6000K).
Examples:
1850K – Candle flame, sunset/sunrise
2700 K – Standard incandescent lamps
5000K – Horizon daylight
6000K – Daylight, overcast
In homes, between 2700 and 3000 K is mostly used, as this produces a traditional warm yellow glow. However, for a working environment, a higher color temperature (4000 K – 5000K) is a better choice.

How long will my lamp last?

Our lamps are designed to last.

On our 2-year warranty lamps, the LED life expectancy is +30.000hs, which means 3.750 days working 8 hours a day (+10 years)

On our 5-year warranty lamps, the LED file expectancy is +54.000hs. Which means 6.750 days working 8 hours a day (+18 years).

Are your products sustainable?

We care about the environment and only produce long-lasting life lamps.

Our products are mostly made of recycled aluminum and certified wood.

We try to use as little plastics as we can.

We use high-efficiency LED drivers and LEDs modules (Up to 204 lm/w)

We use long service life LEDs (Up to 54.000hs)

We use mainly cardboard for shipping.

Read our Sustainability Commitment to learn more about the manufacturing of our products and the initiatives we embrace to compensate our carbon footprint.